A revolutionary new era of customer service has arrived with the launch of Alayic, a pioneering AI platform designed to support millions of UK small businesses with managing calls, taking orders or bookings, and answering specific questions – simulating real-life natural conversations, and even mimicking the human voice of individual staff members.

Founded by Paul Gott, Lee Parkinson and Ric Clements, Alayic is led by a trio of high-level business transformation specialists with significant experience in AI, Robotic Process Automation (RPA) and customer service management. 

The team has also previously collaborated with the National Innovation Centre for Data on cutting-edge AI and machine learning initiatives, now bringing their expertise to the development of lifelike AI voice agents designed to transform small businesses.

The groundbreaking tech has full pre-programmed capability to handle entire customer interactions from start to finish, ensuring no call is missed and potentially saving businesses significant sums in lost call revenue.

Ric Clements, Chief Operating Officer at Alayic, explains; “Future cutting-edge technology is now in reach and readily available to small businesses, helping them to remain competitive, grow and continue to deliver exceptional service every hour of the day. 

Across the UK, small businesses face daily challenges in managing customer calls, handling enquiries and processing orders efficiently – particularly during busy periods. Missed calls mean missed opportunities, lost revenue and dissatisfied customers, leading to negative reviews.”

He added: “Our AI voice technology ensures that every customer call is answered instantly, accurately and professionally 24/7. It allows businesses to capture more sales, reduce pressure on staff and ensure no customer is left waiting – boosting profits while improving service. 

By automating the most time-consuming elements of customer communication, small businesses can focus on what truly matters: delivering a seamless client experience, while growing their business.

In developing this futuristic solution, we are confident that it will completely revolutionise the way small businesses operate, so much so, to encourage early adoption, we are offering the standard voice AI package at a very low monthly rate of only £39.99.”

Alayic makes it as simple as possible to get started with AI voice agents, with their pay-as-you-go plans. There are no set-up fees and no minimum contract. 

Custom voice and tone, custom greetings and settings, a large free-minute allocation, reporting analytics and priority free support are included as standard, with the option to add on more customised options and a dedicated account manager.