Legal firm sees turnover rise as successful four day working week pilot is embedded permanently in the practice

Glasgow-headquartered legal firm Complete Clarity Solicitors and Simplicity Legal has increased turnover in the year to £1.9m compared to £1.7m last year, and has embedded permanently a four day working week for all team members following a successful trial period.

The firm, which has established its own unique corporate culture and a reputation for staff development and retention, has upped staff numbers from 22 in September 2022 to 30 last month.

Billy Smith, Director of Complete Clarity Solicitors and Simplicity Legal, said: “Our focus in the year has been to make the four-day working week a permanent part of our approach to professional practice.

We found throughout the pilot that the option to work condensed hours, with Mondays or Fridays off, boosted both our productivity and team spirit, so we decided this was an advantage we would need to make permanent.”

He added: “I’m not sure how many legal practices operate on the same four-day week basis as we do but since we have also found it a tremendous aid to the recruitment of quality staff, I’d suggest they may be missing out.

Our numbers, uplifted turnover in the year, show that by driving towards the best working environment encourages our staff to deliver exceptional service levels and, ultimately, high-level client satisfaction.”

In January this year the firm moved to a departmental structure: family law, dispute resolution, housing, private client, employment and business and property. This delineation has also aided retention and recruitment as well as finding favour with clients who now find it easier to identify the firm’s strengths.

Emma King, Director of Complete Clarity Solicitors and Simplicity Legal, said: “We had our best Quarter’s trading ever this year and anticipate that this will continue as we make consistent incremental improvements in the expertise of our legal team and enhance the quality of our offering to clients.”

Founded in 2010, Complete Clarity also owns Simplicity Legal, which it established in 2015 with the aim of filling a gap in the market for fixed fee family law work and merged with in 2017.