Jet2.com and Jet2holidays have announced a new partnership with SignLive, giving customers the option to have their telephone conversations with the airline and tour operator translated into British Sign Language (BSL) in real time.

The free service means that customers who are deaf or hard of hearing can now have their telephone conversations with Jet2’s Assisted Travel Team interpreted in real time by a qualified online BSL interpreter, who will relay the conversation via the SignLive app or web browser.

This partnership is the latest development from Jet2’s dedicated Assisted Travel Team, meaning that customers can contact Jet2 in a way that meets their needs, whether they are making a booking, planning a holiday, arranging a transfer or requesting airport assistance.

To use the service, customers can simply register with SignLive for free via www.signlive.co.uk. Once they have signed up they can then call Jet2 in the UK, or while they are away, through the community directory.

The new partnership is part of Jet2.com and Jet2holidays’ Assisted Travel Service. The service aims to ensure that any customer who needs assistance can request it and utilise it with confidence and ease when they travel with the award-winning airline and tour operator.

Steve Wilson, Assisted Travel Manager at Jet2.com and Jet2holidays said: “Travel should be accessible to everyone, and we are constantly looking at how we make our flights and holidays as easy as possible for all.

This fantastic partnership with SignLive makes communicating with our dedicated team even easier and we know it will further enhance how customers get the support they need. We are very proud of this partnership, which is one of the many steps we are taking to make travel even more accessible for our customers.”

Steph Lotz, General Manager at SignLive said: “We are proud to partner with Jet2.com and Jet2holidays to unlock access for Deaf customers. Through SignLive, customers can now have meaningful conversations in British Sign Language (BSL), making it easier to plan their holidays with confidence.

This partnership is a strong example of what’s possible when inclusion is made a priority.”